EGUIDE:
Enterprise Content Management (ECM) has rapidly evolved as different forms of content have been introduced to the work environment. In this guide, find out how ECM works, why it is so important, the key components and benefits, and what to look for when choosing ECM software.
WHITE PAPER:
Read this white paper and learn the benefits of Enterprise Content Management, how it applies to email records management for both storage and compliance, and how you can choose the most comprehensive ECM solution to streamline email management.
EZINE:
This expert handbook explores the different AI flavors in collaboration platforms and how they can help you optimize reporting and analytics. Learn more about how Microsoft, Salesforce, and Oracle are folding AI into collaboration and which platform fits your organization's needs best.
WHITE PAPER:
The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
WHITE PAPER:
Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
WHITE PAPER:
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
EZINE:
In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth.
WHITE PAPER:
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
WHITE PAPER:
Learn about the evolution of operational business intelligence (BI), the components of an operational BI solution, and the experiences of four companies that have implemented real-world, operational BI solutions.
WHITE PAPER:
Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
