Call Centre Management Multimedia

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Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

New Technology for Data Driven Analytics Results sponsored by IBM WEBCAST: Hear how new analytics technology creates opportunity for greater insights, while reducing complexity and cost. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Visual Digital Platforms: Crucial Technology to Eliminate Poverty sponsored by Hewlett-Packard Enterprise VIDEO: See how Foundation Paraguay helps thousands of families overcome poverty with digital services and a bottom-up approach. Posted: 30 Jan 2017 \| Premiered: 30 Jan 2017 TOPICS: IT Management

Minimize Risk and Strengthen Compliance in Data Exchange sponsored by IBM WEBCAST: Are your files secured and reliable? Overcome security and compliance concerns with managed file transfer technology. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Advantage Cloud: A Clear Path to Modernizing B2B Integration sponsored by IBM WEBCAST: Many rely on outdated, manual systems to exchange critical data. Learn how to reshape B2B integration with the cloud. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Al Powers Smarter Investment Decisions - Intel Chip Chat sponsored by Intel and Google PODCAST: Listen to this Intel Chip Chat podcast to learn how a natural language interface used on Intel® Xeon® Scalable processors available on Google Cloud Platform can help financial institutions make more informed decisions. Posted: 05 Jun 2018 \| Premiered: Jun 5, 2018 TOPICS: IT Management

Symantec + Blue Coat: Defining the Future of Cybersecurity sponsored by Hewlett-Packard Enterprise VIDEO: Doug Colson details how the security solutions vendor is partnering to meet the challenges of advanced threats and more. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

Fulfilling the Promise of Omnichannel Retailing sponsored by IBM WEBCAST: Synchronize the consumer experience with the back-end operations through modernized B2B integration. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management