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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Driving Strategic Value With B2B Integration Services sponsored by IBM WEBCAST: Interested in an additional $3 million in revenue and over 300% ROI? Learn how to achieve these numbers. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Should, Shall, or Must: HIPAA Rules and Their Interpretation sponsored by IBM VIDEO: Product Architect at IBM discusses the Interpretation Request process within the HIPAA Implementation Guides. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management

Transform Your Data With a Single Solution sponsored by IBM WEBCAST: Avoid increase costs and delayed projects. Learn how to deploy a single transformation solution across your enterprise. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Mosaic Uses SAP on Azure to Help the World Grow the Food it Needs sponsored by Microsoft VIDEO: Watch this video to learn how The Mosaic Company turned to Microsoft Azure to get the most out of its SAP system and to Capgemini as its systems integrator. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

Kinetic IT sponsored by McAfee, Inc. VIDEO: Hear from Kinetic IT's Security Service Director on the successful fourteen year partnership with McAfee. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Branch, Cloud and Software Defined with Riverbend sponsored by Hewlett-Packard Enterprise VIDEO: David Groves explains how the app performance company is growing its services business in partnership with HPE. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

Chalk Talk: Strategies for Hybrid Cloud Storage sponsored by IBM VIDEO: George Crump and Douglas O'Flaherty talk about why hybrid cloud provides the best cost, flexibility and scalability. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management