Customer Contact Management Multimedia

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Webcast: Thinking Strategically About ABM sponsored by TechTarget and Marketo WEBCAST: Industry leaders TechTarget and Marketo outline the most common challenges of Account-Based Marketing (ABM) strategies and a set of practical practices for 2017. Posted: 29 Mar 2017 \| Premiered: Mar 29, 2017 TOPICS: CRM \| CRM Best Practices \| Marketing \| Marketing Information Systems \| Marketing Literature

Try LotusLive sponsored by IBM SOFTWARE DOWNLOAD: Sign up for a no charge 30-day trial of LotusLive Engage from IBM. Posted: 05 Oct 2009 \| Premiered: 05 Oct 2009 TOPICS: Business Development \| Business Management \| Domino \| Email \| Email Archiving \| Email Archiving Software \| Email Management Software \| Email Software \| Lotus Notes

SWING Integrator - Office Integration for Lotus Notes sponsored by SWING Software TRIAL SOFTWARE: Every organization standardized on Lotus Notes and MS Office or OpenOffice needs advanced integration between Notes and its Office suite. This includes attachment handling, field exchange, mail-merge, document automation, reporting, and PDF conversion. Posted: 01 Feb 2007 \| Premiered: 01 Jan 2007 TOPICS: Application Development \| Application Integration \| CRM \| Document Management \| Document Management Software \| Domino \| Integration Server Software \| Lotus Notes \| Microsoft Excel \| Microsoft Office \| Software Development Tools

Microsoft Dynamics CRM 3.0 sponsored by Microsoft SOFTWARE DEMO: Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. Posted: 01 Jun 2007 \| Premiered: 01 Jun 2007 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Marketing \| Marketing Information Systems \| Microsoft Office \| Sales

Business Process Management and Enterprise Architecture for Better Business Outcomes sponsored by IBM WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change. Posted: 16 Jun 2010 \| Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT) TOPICS: Business IT Alignment \| Business Management \| Business Process Automation \| Business Process Management \| Enterprise Architectures \| IT Management \| Strategic Planning

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Geoffrey Moore on Application Transformation –Part 2 sponsored by Hewlett Packard Enterprise WEBCAST: Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. Posted: 05 Jul 2012 \| Premiered: Jul 5, 2012 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Cloud Computing \| Collaboration \| CRM \| IT Infrastructure \| Social Networking \| Web 2.0

Customer Communication Management sponsored by Pitney Bowes Business Insight WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. Posted: 06 Jul 2010 \| Premiered: Jul 6, 2010 TOPICS: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Email \| Financial Statements

Why Business Analysis is Essential for Agile success sponsored by IBM WEBCAST: There are many myths surrounding the role of business analysis when it comes to Agile projects. Is it really necessary for Agile success? In this comprehensive webcast, you'll hear from business analysis expert Mary Gorman from EBG Consulting, as she covers the myths and actualities of business analysis for Agile projects. Posted: 06 Nov 2013 \| Premiered: Dec 31, 2012 TOPICS: Agile Manufacturing \| Business Management \| Business Metrics \| Business Performance Management \| Business Processes \| Project Management