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Ensuring software license compliance and optimizing spend aren't easy -- complex agreements, virtualization, BYOD, and other trends make it difficult to understand and demonstrate compliance. But when you can't afford overspend on software, what can you do?
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Loyalty programs are a necessary part of a successful CRM program and long-term customer retention. Compare available programs, learn what a loyalty program can achieve for your business and gain an eight step guide to designing your own successful plan.
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Read this white paper for an analysis of early testing for Intel vPro processor technology in IT departments. See real-world examples of how Intel vPro technology improves security due to the hardware based capabilities not possible with software a...
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CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities.
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Read this white paper to find an integrated approach to software change and configuration management. Learn how to effectively balance the need for change v. availability of resources and make rational business decisions without disrupting your audit trail.
sponsored by Enterprise Management Associates (EMA)
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Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
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This buyer's guide describes the key criteria for application lifecycle management (ALM) solutions for today's high-performance teams. It includes key considerations for enhancing your single- or multi-vendor ALM environment.
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This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.
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This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization.
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The switch to cloud computing is not as simple as it seems and must be handled carefully in order to minimize disruptions to normal business processes. Access this exclusive resource to learn how to engineer a smooth transition to the cloud and integrate with traditional IT systems.
