WHITE PAPER:
This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
WHITE PAPER:
This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
WHITE PAPER:
Explore how three Cisco software-based initiatives for the core network can help you address the challenges facing core networks today – including the increasing volumes of traffic, diversity of services, and adoption of cloud services.
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
WHITE PAPER:
Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
WHITE PAPER:
This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation.
WHITE PAPER:
This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
