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This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be.
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Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.
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This whitepaper provides an overview of the networking architecture for VMware Infrastructure 3 on Dell PowerEdge blade servers. It provides best practices for deploying and configuring your network in the VMware environment.
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This white paper discusses 9 strategies that can save your business time and money while transitioning to IPv6, by slowing the need for replacements and mitigating risks.
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This white paper discusses key findings derived from research showing that most organizations should consider a dual-vendor or multi-vendor solution as a viable approach to building their network.
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This white paper introduces an innovative application performance management technology that could be very valuable to IT professionals who frequently troubleshoot performance issues across a Citrix server, saving time and taking the guesswork out of the analysis.
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This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.
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Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help.
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This resource examines the need for new network strategies in the age of bring-your-own-device (BYOD) and mobility. Inside, learn about the challenges of current network architecture, and uncover the value of wireless LAN.
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When it comes to the new demands of network infrastructure, it is critical to have an effective application device controller (ADC). This brief guide explores an effective ADC that can help improve your network performance and provide you with effective scalability solutions.
