WHITE PAPER:
As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way.
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This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
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This paper illustrates a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
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Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
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Read this CFO Research study to understand how CFOs should prioritize the external and company-wide mandates, as well as how they should manage the finance function itself.
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In this brief paper you’ll discover the 4 key dimensions to personalized Web marketing and learn real-life successes of enterprises that have made the personalized Web a core part of their growth strategies. Deliver greater value for your customers and your company through a centralized interactive marketing platform.
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Learn how to overcome the cost and time of service-oriented architecture (SOA) development by collaborating with an experienced offshore partner.
WHITE PAPER:
Web applications are extremely flexible and valuable assets to any organization. But they’re also vulnerable to threats like hijacking, splitting, forging and injection. Read this white paper to find out how IBM Rational® AppScan® solutions can help your agency overcome virtual threats to achieve mission objectives.
WHITE PAPER:
The biggest challenge for IT leaders today is making sure that projects are aligned with the strategic and financial goals of their organizations. Learn why implementing a project and portfolio management (PPM) approach could help simplify your objectives. Gain insight on PPM topics such as allocating resources, capacity planning and more.
